GREENTRAVELER
Refund Policy
Effective Date: 04 June 2025
This Refund Policy applies to purchases made on websites operated by Venicol International Ltd.
Return and Refund Conditions
You can return items within 14 days if:
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The item is unused and in original condition.
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It’s returned with original packaging.
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Proof of purchase is provided.
Non-Returnable Items
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Downloadable software.
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Digital services.
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Perishable goods.
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Customized items.
Refund Process
After inspection, approved refunds will be credited to the original payment method within 7-14 business days.
Late or Missing Refunds
If you haven't received a refund:
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Check your bank and contact your card issuer.
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Contact us if unresolved: legal@venicolgroup.com.
Sale Items
Only regular priced items are refundable.
Exchanges
Exchanges are only for defective or damaged items.
Shipping Returns
Returns must be sent to:
Venicol International Ltd
46 Nova Road, Croydon CR0 2TL, United Kingdom
Return shipping costs are the buyer’s responsibility.